Shipping Policy
Order Processing Time
Orders will be processed within 7-10 business days after successful payment.
Processing time does NOT include weekends or public holidays.
Delivery Time By Region
United States
8-14 business days after dispatch
European Union Countries
10-18 business days after dispatch
United Kingdom
10-16 business days after dispatch
Canada & Australia
12-20 business days after dispatch
Delivery times are estimated and may be delayed due to customs clearance, weather or carrier issues outside our control.
Shipping Cost
Shipping fee will be calculated and displayed at checkout before you complete payment.
Free-shipping promotions apply only when stated on product or homepage banners with valid promotion period.
Customs & Import Duties
Buyers are responsible for any local import duties, customs fees or tax charged by destination country. We cannot predict or cover customs charges.
Shipping Issues
If your tracking shows lost / damaged in transit, please contact our support email with your order number within 7 days after expected delivery date.
Email: service@Torgenera.com
We will investigate together with shipping carriers.