Contact Us

CONTACT US

Insterfar
Customer Care

Whether you have a question about Insterfar ceramic pet bowls, your order, delivery, returns, product care, or after-sales service, our Customer Care team is here to help.

For assistance, please contact us through our official support channels below.

01
COMPANY
INFORMATION

Official Insterfar Information

BRAND
Insterfar
OFFICIAL WEBSITE
Insterfar.com
COMPANY
Liuzhou Xiaochenzhi Trading Co., Ltd.
Principal
Zhao Min
BUSINESS ADDRESS
Unit 2-2, Building 4, Dongjin Huating, No. 9 Xuewen Road, Liuzhou City, Guangxi Zhuang Autonomous Region
CUSTOMER CARE EMAIL
service@Insterfar.com
02 · GET IN TOUCH

We're Here to Help

Have a question before or after your purchase?

Whether you're choosing a ceramic bowl for your cat or dog, comparing bowl sizes, creating a dedicated feeding area, or looking for help with an existing order, our Customer Care team is available to assist with product and order-related questions.

SERVICE HOURS
Monday–Friday
9:00 AM–6:00 PM PDT

Messages received outside our service hours will be reviewed during the next available business period.

02
OFFICIAL
SUPPORT
@
03 · HOW WE CAN HELP

Support Before & After Your Purchase

01
ORDER SUPPORT
Questions about order status, order details, purchases, or other order-related matters.
02
PRODUCT INFORMATION
Questions about ceramic pet bowls, dimensions, capacity, shapes, designs, intended use, and general product details.
03
DELIVERY SUPPORT
Assistance with shipping updates, delivery questions, and concerns related to the transportation of ceramic products.
04
RETURNS & REFUNDS
Support with eligible return or refund requests and the applicable return process.
05
PRODUCT CARE & USAGE
Help with cleaning, daily use, care instructions, food and water use, dishwasher suitability, and other product-related questions.
06
AFTER-SALES SERVICE
Continued assistance with eligible product or order concerns after your purchase.
04
PRODUCT
QUESTIONS

Choosing the Right Ceramic Bowl for Your Pet?

Insterfar ceramic pet bowls are designed for everyday feeding routines with cats and dogs.

If you have questions about selecting the right bowl for food, water, treats, or your pet's feeding area, our Customer Care team is available to help.

BOWL SIZE
Check the product dimensions to determine whether the bowl suits your pet and feeding space.
CAPACITY
Review the listed capacity for food or water requirements.
BOWL SHAPE
Different shapes and depths may suit different feeding preferences and routines.
INTENDED USE
Check the individual product page for information about food, water, treats, and recommended use.
CARE INSTRUCTIONS
Cleaning and care requirements may vary between products.
When contacting us about a specific item, including the product name or product page link can help us assist you more efficiently.
05 · ORDER & AFTER-SALES SUPPORT

Help Us Assist You Faster

For questions about an existing order, please include the following information when contacting Customer Care:

ORDER NUMBER
Your Insterfar order number.
PRODUCT NAME
The name of the ceramic pet bowl you purchased.
DESCRIPTION OF THE ISSUE
A brief explanation of your question or concern.
PHOTOS, IF RELEVANT
For damaged, cracked, chipped, or other product-related concerns, clear photos may help our team better understand the issue.
PACKAGE PHOTOS, IF RELEVANT
If your ceramic bowl arrived damaged during delivery, photos of the product and packaging may help us review your request.

Providing these details can help us review your request more efficiently.

05
ORDER
SUPPORT
Clear details.
Faster support.
06 · DAMAGED OR BROKEN ITEMS

Ceramic Product
Arrived Damaged?

Ceramic products require careful handling during transportation.

If your Insterfar ceramic pet bowl arrives cracked, chipped, broken, or otherwise damaged, please contact our Customer Care team and provide:

• Your order number
• Product name
• A brief description of the issue
• Clear photos of the damaged product
• Photos of the outer and inner packaging, where relevant

Our team will review the information and provide the applicable next steps based on your order and the circumstances of the issue.

Please keep the product and packaging until your request has been reviewed.
07
PRODUCT
CARE

Caring for Your Ceramic Pet Bowl

Proper care can help keep your ceramic bowl in good condition for everyday use.

For routine cleaning, follow the care instructions provided on the individual product page.

Please avoid using a bowl that is visibly cracked, broken, or severely chipped.

Dishwasher, microwave, heat, and other usage suitability may vary by product, so always refer to the specific product description and care guidance before use.

If you are unsure how to care for a particular Insterfar bowl, please contact our Customer Care team.

08 · RETURNS

Contact Us Before
Sending Products Back

Please contact Insterfar Customer Care before returning any merchandise.

If your return is approved, our Customer Care team will provide the applicable return instructions and designated return address.

Because ceramic products are fragile, please follow the provided packing and return instructions carefully.

Please do not send products to an address without first receiving return instructions from our support team.

Always follow the written return instructions provided by Insterfar Customer Care.
Insterfar CUSTOMER CARE

How Can We Help?

From choosing a ceramic bowl for your cat or dog to questions about an existing order, delivery, product care, or after-sales support, we're here to provide practical assistance before and after your purchase.

WEBSITE
Insterfar.com
Thoughtfully designed for everyday feeding and life with pets.
Insterfar

For Everyday Meals.
For the Pets We Love.


service@Insterfar.com